Q&A

We are committed to providing high-quality products tailored to our customers. If you receive a defective or damaged item, please contact our customer service team immediately for assistance. We stand behind the quality of our products and will work to resolve any issues promptly.

Our production process is designed to minimize waste and environmental impact by operating on a made-to-order basis. Each item is crafted specifically upon receiving your order, reducing excess inventory and overproduction. We also partner with manufacturers who prioritize eco-friendly practices and responsibly sourced materials, ensuring that our products are both conscious and sustainable.

We currently only ship to EU countries. Our shipping policy includes standard shipping rates and estimated delivery times for each destination within the EU. Shipping costs are calculated at checkout based on the delivery address and the weight of the items ordered. We strive to process and produce orders within 1-2 business days after payment confirmation. Please allow a couple of days for our tailors to produce the product to your exact needs. Once your order is produced and shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the status of your delivery.

Unfortunately, we do not offer direct exchanges for different sizes or colors. However, you can return the item for store credit and use it to purchase the correct size or color. Please refer to our return policy for more information on how to initiate a return.

Our return policy allows eligible items to be returned within 14 days of the purchase date for a store credit voucher. To be eligible for a return, items must be accompanied by the original receipt, in their original packaging, and unworn. Sale items, swimwear, and custom-made or tailored items are excluded from returns. Customers are responsible for return shipping costs. Damaged or defective items will be reproduced upon return. Store credit will be issued via email and is valid for 12 months after issuance.

Currently, we only offer shipping to EU countries. We do not offer international shipping outside of the EU, but if you're interested, feel free to check our Newsletter or follow us on Instagram to stay updated.

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers as you can see in our PAYMENT & SHIPPING page. Accepted payment methods are displayed at checkout.

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status and location of your order on our website or through the carrier's website.

Orders can be canceled within 12 hours of purchase, provided they have not already been produced or shipped. Please contact our customer service team as soon as possible if you wish to cancel your order.

Yes, we provide a size guide on our website and the product pages (right below the size selection) to assist you in selecting the perfect size for your purchase. We recommend referring to the size guide before making a purchase to ensure our tailors create the perfect fit only for you.

You can contact our customer service team via email at service@neospiritual.de. Our dedicated team is available to assist you with any questions or concerns you may have regarding your order, shipping, returns, or any other inquiries.