While free returns have become the norm, they come at a great cost to our planet. We kindly ask you to check the provided measurements for each product to avoid the need for returns or exchanges.
At NEOSPIRITUAL, we want to provide the best service for you. Your satisfaction and the well-being of our planet are our top priorities. By being mindful of your purchases, you help us reduce waste and contribute to a more sustainable future.
However, if you’re still unsatisfied with a product, you can return it for a store credit voucher for the amount paid (excluding shipping costs) after we receive and inspect the item.
The following restrictions apply for returns or exchanges:
- Returns must be accompanied by the original receipt.
- Returns are accepted within 14 days of the purchase date.
- Sale items are excluded from returns.
- Swimwear cannot be returned for hygienic reasons.
- Custom-made and tailored items are excluded from returns.
With love and gratitude,
Charlie & The NEOSPIRITUAL Gang